We at Elsje Designs agree with Mack Collier (social media expert), when he comments on negative blogging: "Address them. This is always the best course of action. You can’t please all your customers all the time, but you CAN listen to them. Let them speak their peace, and see if they are trying to bring to your attention problems in your business processes that can be addressed and corrected."
Elsje Designs are aware that a client that visited us at the studio was very unhappy about their experience. This is certainly not how we would like our clients to feel towards Elsje Designs. We are addressing the issues that they have raised and view this as an opportunity to better our service and for improved transparency.
We apologize to Jason and Karina that you feel you did not receive the service which you deserve. Also a big thank you for helping Elsje Designs develop and learn what is important to our clients. We’re concerned because you’re concerned and the team at Elsje Designs would like to make things better.
We would like to use our blog as a tool to better understand our clients, and help them better understand our company. We would like to deal with any issue in a credible and transparent way, respecting and welcoming positive as well as negative feedback. This is also the reason why we request clients to complete the Client Satisfaction Questionnaire on the http://www.elsje.co.za/ website.
The bottomline is that sometimes things do go wrong, but most of the time we do things right! http://www.elsje.co.za/feedback.html.
Thank you again to all Elsje Designs clients for their continued support and inspiration.